Protect not scanning all VM's
I have 14 VM's that are in a machine group. They are attached by hosted vm method. When patch scanning, Protect states x of 14 being scanned but in the end lists 6 of 6 scanned. When the job is...
View ArticleUpgrade from 8.0.2 to 9 fails at database wizard
Trying to upgrade our server from 32bit vCenter Protect 8.0.2 to Shavlik 9 and we get a generic critical error message when it attempts to connect/upgrade the database. The message does not match...
View Article.NET Runtime 4.0 Error Reporting
After the update to Shavlik NetChk Protect 8.7 all of the templates (default or ours) will crash Shavlik is you select is or try to edit it. The error in the eventlog wil show:EventType clr20r3, P1...
View ArticleBotched a GPO agent install, need advice to recover
I setup the agentinstaller.msi to be deployed to workstations via GPO about a week ago. I tested it ahead of time and it worked great. I figured i'd apply it over the break as only a few people were...
View ArticleView Machines vs Machine Groups
I hope a very simple question. My Machine Groups are setup the way I like. But when I View Machines, several of the PCs are in a blank group at the top. I have scanned reinstalled, etc and nothing...
View ArticlePatch scan discrepancy in scan results
I'm not sure how to classify this question, but I scanned a Win2008 server using the agent scan. It found no patches.Then I ran a Windows update on the server, it found 9 patches, which I patched and...
View ArticleConsole service cannot be reached - v8.x
Updated to Essentials Plus 8.x and now I get : Console service cannot be reached. Adding or removing shared credentials is not possible at his time.Was running Shavlik 7.8 on an x86 Server 2003 SP2....
View ArticleRefresh Files - Select Patches (not showing 5/13 MS patches )
We are patching our environment today, when we do “Refresh Files” and then go to “Select Patches” to add this month patches, we don’t see this Month (May) patches in the list. Do you know what might be...
View ArticleDetecting and replacing Java 6 with Java 7
Now that Java 6 is considered End of Life, can you create XML that will detect any Java 6 version and offer to replace it with the most current Java 7 version?
View ArticleScans running at a crawl
Hi, I have two Protect Standard servers running in two countries.Both are running 9.0.0 Build 1182 on MS Server 2003 R2 One server takes a few minutes to scan a bunch of machines, the other can take...
View ArticleSuper Slow scans for select hosts.
We are experiencing extrememly slow scans of select servers/hosts in our environment. For example, two servers (both VMs) with same amount of resources, in same network location. One takes 5 minutes...
View ArticleAgents not getting patches
I'm in the process of setting up agents, for some reason my agents are not patching. When I run the patch process it comes up with 0 patches needed, when I manaully scan from the console I get several...
View ArticleManual Agent Deploy
Can you setup the agent patch policy to be a manual deployment instead of a schedule? But, still be able to schedule for a later date/time? For instance, when we push out patches to servers, we...
View ArticleNew Shockwave Release
I see that there's a new Shockwave release which is supposed to update from 12.0.3.122 to 12.0.3.133. I am using Shavlik Protect 9, build 1182 with the latest data versions. While a scan of a system...
View ArticleChrome version 65
Shavlik Protect is reporting that some machines have Chrome version 65.x and some have version 28.x. Is there some correspondence between the two numbering systems? How does Shavlik Protect handle...
View ArticleNo Deployment Reports
I don't get any information in Deployment Tracker on an automatic deployment. If I do a manual deployment, the information is there. If I have the agent do a deployment, I get nothingin tracker. The...
View ArticleIncorporate agent into deployment image
We are preparing to roll out new laptops (that will not typically be on our network) in our organization and I would like to include the Shavlik agent in the image, rather than install it after the...
View ArticleCould not read the remote registry: Error 5: Access is denied.
I am trying to install the agent on a workgroup computer from a domain computer and keep getting, "Could not read the remote registry: Error 5: Access is denied." I am using the correct credentials on...
View ArticleEOL Patches
I have a few people that I cannot convince to upgrade. Unfortunatly, they are influentual and get their way. They insist on using Office XP from 2002. I was also tasked with getting a couple of new...
View ArticleReports Crash unless in PDF Format
I have recently upgraded to Shavlik Protect 9 and since then whenever I run any reports Shavlik crashes, the only format of report that does not crash is .PDF. Is there any way to stop this crash?
View Article